FAQ: What’s Happening at Stars Hollow Yarns?

📝 A personal note from Lisa, founder and owner of Stars Hollow Yarns since 2018:

Hi, friend—

If we haven’t met yet, or if you’ve only recently discovered the shop: welcome. I’m Lisa, the creator and heart behind our beloved Stars Hollow Yarns community. I’ve always believed in showing up honestly, especially in hard moments, so everything in this FAQ comes directly from me—with care, clarity, and love for the community we’ve built.

💛
Lisa Clark
Founder + Chief Yarn Dreamer

Why is the shop temporarily closed?
After some unexpected staffing changes, I made the decision to pause in-person shopping so I can take a breath, assess next steps, and get a clear view of what needs to be done behind the scenes. 

This isn’t permanent. It’s just me stepping back for a moment so I can figure things out thoughtfully, instead of pushing forward in chaos.

I had a preorder—what now?
I’m personally reviewing every outstanding order and class reservation, to make sure nothing gets lost in the shuffle. If I have any questions about your order—or if I need to confirm details—I’ll reach out to you directly. 

If you haven’t heard from me by 7/1 or if you need an answer before then (e.g., your order is a gift and the birthday party is tomorrow), either reply to your confirmation email or contact me directly: lisa@starshollowyarns.com. You can even mark the email as "URGENT" in the subject line, so I'm sure to catch it quickly.

Are classes still happening?
Yes. All scheduled classes and Stitch Circles will continue through this weekend as planned. If you’re signed up for something, it’s still on. If anything changes, I’ll reach out to you personally.

Can I still shop online?
Yes! Our online shop is still open. I know a lot of you turn to yarn and making as a source of comfort and connection, and I want to keep as much continuity in place as possible while I'm sorting out things behind the scenes. 

There’s absolutely no pressure—but if browsing yarn or working on your next project helps you feel grounded, I want you to know that space is still available. 💛

Will there be future updates?
Yes! If you'd like to be notified about what’s next, sign up for our newsletter here: https://www.starshollowyarns.com.

Can I still reach out?
Of course. I'm reading all emails personally and doing my best to respond thoughtfully and with 100% accuracy. Please allow a little extra time during this transition.