Retail Sales Associate

Stars Hollow Yarns is current seeking an energetic, hardworking, reliable and effective Retail Sales Associate who thrives in a high-energy environment. The ideal candidate will be responsible for creating and organizing a pleasant shopping environment for our clientele, providing excellent customer service and driving customer loyalty. Individual responsibilities as a Retail Sales Associate include demonstrating outstanding customer service and selling skills, replenishing products on the sales floor, assisting in display of merchandise and keeping the sales floor and store image neat, organized, clean and stocked.

Must be comfortable processing payments through Shopify (including checks, cash, and credit cards) accurately and efficiently. The ideal candidate maintains a professional attitude with sincerity and enthusiasm, reflecting Stars Hollow Yarns’ commitment to our customers and our community. Develops product knowledge and knitting/crochet skills by staying on top of current trends through Ravelry and various social media, reading current vendor tags and pamphlets, and attending classes & staff meetings to share relevant information with the customer.

Required:

Solid communication and interpersonal skills
Enthusiastic, friendly, and energetic personality; honest, dependable, and with a genuine desire to provide outstanding service to every customer
Resourceful (you may not always have the answers, but you know where to find them)
Ability to read, write and effectively communicate with customers, peers and shop management via text and email
Excellent telephone etiquette
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
Ability to operate Point of Sale systems, willing and able to learn new programs and manage financial transactions
Ability process gift cards and store credits efficiently
Accurately receive and maintain inventory
Ability to work as part of a team and take initiative independent of direct supervision
Confident working with little to no supervision (including opening and/or closing the shop), while also knowing when to ask for guidance/help
Ability to stand for extended periods of time, walk up and down stairs regularly, and lift up to 35lbs when large shipments arrive
Assist with filling and shipping online orders accurately and swiftly
Complete necessary housekeeping to present a clean and orderly store
Agreeable to work flexible schedule to meet the needs of the business
Timely communication with shop owner about time-off requests

Preferred:

Previous retail and/or customer service experience
Interest in sustainability and fair trade practices
Manager experience is a bonus and may lead to job growth
Basic knitting and/or crochet skills (classes are available for you to learn and/or expand your knowledge)
Ability and willingness to help customers fix knitting/crochet mistakes
Follow Stars Hollow Yarns on social media and stay up-to-date with our shop website
Familiarity with Ravelry
Monitor fiber social media for trends; share with shop owner and other staff
Demonstrate strong product expertise, engage clients through the details and stories of our products
Promote community involvement, create events with partnership throughout the surrounding areas

Stars Hollow Yarns staff functions as a team in every aspect of the word.

Job Type: Part-time / Full-Time (hourly)

Hours: Flexible (20+ hours per week, ideally to include weekends)

Location: Stars Hollow Yarns (studio & main shop), 2 Wheaton Rd, Washington, CT 06777

Salary will be based on experience.

BENEFITS: We offer a fun work environment, flexible schedules, free knitting and fiber classes for all employees, a generous store discount, and free parking. Stars Hollow Yarns is an equal opportunity employer.

Note: Due to COVID, the shop is currently open for limited hours, but we hope to return to previous (standard) hours soon, which would provide an opportunity for staff to go full-time.

CONTACT US

If you are interested in joining our team, please send your resume with employment history and availability to hello@starshollowyarns.com (if applicable, include your Ravelry profile name and a cover letter stating why you would be the perfect candidate).