Our response to COVID-19
To Our Friends, Partners and Customers,
Our first thought is to say thank you. Thank you all for your patience and understanding as the situation surrounding COVID-19 continues to evolve and we adapt as quickly as possible. Thank you to those who are working daily on the front lines...nurses, doctors, hospitals and healthcare providers around the world who put their lives at risk every day to protect ours, as they fight the spread of this disease. Thank you to those who work in grocery stores, restaurants, post offices, delivery teams, pharmacies, airlines and more, who remain open and are making every effort to keep everyone safe while they keep essential businesses running. Thank you to those in uniform, who continue to protect us here and around the world. Thank you to those in the sanitation industry as they clean, mop, wipe down, disinfect, pick up garbage and more to keep us as safe as possible from the coronavirus. Thank you to our team at Stars Hollow Yarns, as they have been working tirelessly and without complaint as we try to adapt and support those who need us...now more than ever.
While we closed our doors to the public as of March 18, our website remains open 24/7 for browsing, shopping, and inspiration. We plan to reopen as soon as it is safe to do so. In the meantime, our team is available Thursday, Friday and Saturday (11am to 5pm) to answer phones, support online shopping, and provide help. For assistance outside those times, please send us an email and we'll reply within 24 hours. We are currently working to set up appointments, provide virtual stitch circles, classes and help sessions, and will provide further updates on our progress as we get those up and running.
Our online shop now has an option for local pickup (curbside delivery). When checking out, simply select "Pickup" in the Delivery options. You can also call in or email us with your order. Please review our Shipping, Returns & Exchanges policies (scroll to the bottom of the page) for any changes we may be implementing during this challenging time.
Phone: +1 860 619 0042
We are extremely grateful and humbled by all the support and feedback we have received to date. Please know that we are constantly looking for more/better ways to support our community as effectively and safely as possible. We will continue to monitor the situation, and provide updates with any changes that may affect the shop, our staff, and our customers.
Thank you all...stay safe, stay home, and be well.
In Omnia Paratus!
~Lisa Clark, Owner and Founder of Stars Hollow Yarns